How do I register?
Simply click the register button on the portal home page. It is located in the top right corner of the page. The portal will ask for your email address. This must match the email address (for security reasons) that you have registered with the school. The system will then text you a One Time Passcode to your registered mobile number. Once entered you will be able to set up your password.
My email will not work when registering?
Your email address does not match the email registered with the school. Please contact the school on office@cityjuniorschool.org.uk to update your details.
When registering my email, I didn’t receive a 6 digit code?
If you do not receive a code then your mobile telephone number does not match the records held by the school. Please contact the school on office@cityjuniorschool.org.uk to update your details.
Where can I find the coach routes and timetables?
Coach routes and timetables can be found on this website. Here you can view each of the routes in detail with coach stops and departure/arrival times.
What if I would like an additional stop?
Our service can be flexible, and we are able to add additional stops if there is sufficient demand and any proposed additional stops fit within the current routes. It is always worth asking! Please contact us at cityjunior@studentsafe.com for assistance.
What if I need different stops/routes during the week to accommodate my child’s regular travel?
If journeys need to be made on different routes, you can simply click the routes you require per day.
If journeys need to be made on the same route, but for different stops, please contact cityjunior@studentsafe.com and we will assist you with this booking.
How will billing work?
Please also refer to the Terms and Conditions and see the Payment and charges section.
Payment will be handled by the school directly and parents will be billed termly.
What are the booking options for my child on the City Junior School home to school service for the next academic year?
The booking portal will be live to make regular journey bookings for the autumn 2023 term, during the summer holidays.
Ad hoc bookings for occasional journeys will not be allowed.
If I book my child on the coach but they do not travel, will I still be charged?
Yes. As you have booked a place on this coach, no other student can take that seat.
If I cancel my booking after half a term, will I get a refund?
No. Parents will be billed termly and must give a full term’s notice should they wish to withdraw their child from the bus service.
If I start my booking after half a term, will I be charged less?
No. Parents will be billed in instalments of £850 per term, irrespective of start date or the number of journeys taken.
How do I cancel / give notice for the coach service?
Bookings for the autumn term will be billed in the Spring term 2024. Please see answers to the above two questions. Bookings are required to be booked in advance of each term. If you wish to cancel your child’s coach provision part way through the term, you will still be charged the full amount for the remainder of that term. To give notice, please email fees@cityjuniorschool.org.uk before the start of term.
What if I need to amend my travel arrangements before the start of term?
Please email cityjunior@studentsafe.com and we will assist.
What to do if the school coach is running late?
Our coach companies make every effort to minimise delays, but sometimes these can be out of their control (roadworks traffic etc.). Please wait at your stop for 10 minutes after your scheduled pick-up time. If the school coach has still not arrived 10 minutes after your scheduled pick-up, please contact the StudentSafe control centre. You will be provided with this number ahead of September’s launch of the service.
What if my child misses the coach?
We recommend students are always at the coach stop at least 5 minutes before departure. It is our normal procedure to request that students do not wait in cars until the coach arrives. Vehicles should not depart before their allocated time but if there is no one waiting at the stop the driver may proceed without stopping.
If your child does miss the vehicle, however, you will need to organise their journey to school yourself. Please notify the team at cityjunior@studentsafe.com if this is the case.