Welcome to our FAQ section, where you’ll find a compilation of frequently asked questions regarding our services.

If you can’t find the answer you’re looking for or need further assistance, don’t hesitate to contact a member of the StudentSafe team by emailing cityjunior@studentsafe.com or by calling us on 020 3805 7677.

Our customer service team is available Monday to Friday between 9am and 4pm to assist you with non-urgent enquiries.

 

How do I register? 
To register, simply click on the “register” button located in the top right corner of this website.
You’ll need to provide your email address, which must match the one you’ve registered with the School for security reasons.
The system will then send a One Time Passcode (OTP) to your registered mobile number for verification.
Once entered, you’ll be prompted to set up your password.

My email will not work when registering? 
If your email address doesn’t match the one registered with the School, please contact office@cityjuniorschool.org.uk to update your details on the School’s system.

When registering my email, I didn’t receive a 6-digit code? 
If you didn’t receive a code, it’s likely that your mobile number doesn’t match the records held by the School.
Please contact office@cityjuniorschool.org.uk to update your details.

 

Where can I find the bus routes and timetables? 
You can find detailed bus routes and timetables on this website.
Explore each route to see bus stops and departure/arrival times.

What if I would like an additional stop? 
Our service can be flexible and we are able to add additional stops if there is sufficient demand and any proposed additional stops fit within the current routes.
Please contact us at  cityjunior@studentsafe.com for assistance.

What if I need different stops/routes during the week to accommodate my child’s regular travel? 
If journeys need to be made on different routes, you can simply click the routes you require per day.
If journeys need to be made on the same route, but for different stops, please contact cityjunior@studentsafe.com and we will assist you with this booking.

 

How will billing work? 
Please also refer to the Terms and Conditions and see the Payment and charges section.
Bookings for the autumn term will be billed in the spring term 2025.
Payment will be handled by the school directly and parents will be billed termly.

If I book my child on the bus but they do not travel, will I still be charged? 
Yes. As you have booked a place on this bus, no other student can take that seat.

If I cancel my booking after half a term, will I get a refund? 
No. Parents will be billed termly and must give a full term’s notice should they wish to withdraw their child from the bus service.

If I start my booking after half a term, will I be charged less?
No. Parents will be billed in termly instalments, irrespective of start date or the number of journeys taken.

How do I cancel / give notice for the bus service? 
Bookings are required in advance of each term.
If you wish to cancel your child’s bus provision you must give one term’s notice to both StudentSafe (cityjunior@studentsafe.com) and the school (fees@cityjuniorschool.org.uk).

What if I need to amend my travel arrangements before the start of term?

Please email cityjunior@studentsafe.com and we will assist.

What to do if the school bus is running late? 
Our bus companies make every effort to minimise delays, but sometimes these can be out of their control (roadworks traffic etc.).
Please wait at your stop for 10 minutes after your scheduled pick-up time.
If the school bus has still not arrived 10 minutes after your scheduled pick-up, please contact the StudentSafe control centre on 020 3805 7677.

What if my child misses the bus? 
We recommend pupils are always at the bus stop at least 5 minutes before departure.
It is our normal procedure to request that pupils do not wait in cars until the bus arrives.
Vehicles should not depart before their allocated time, but if there is no one waiting at the stop the driver may proceed without stopping.
If your child does miss the vehicle, however, you will need to organise their journey to school yourself.
Please notify the team at cityjunior@studentsafe.com if this is the case.